Spiceworks Users Now One Click Away From LogMeIn Rescue
Remote Support
GlobeNewswire 2010-03-15
WOBURN, Mass., March 15, 2010 (GLOBE NEWSWIRE) -- The more than 900,000
users of the Spiceworks IT Desktop management application can now
launch the LogMeIn Rescue technician console directly from the
Spiceworks application to provide better remote support of PCs, Macs
and smartphones. The integration of the two offerings streamlines the
ability for small and medium businesses to remotely support computers
and mobile devices, like smartphones, by helping technicians
troubleshoot end-user issues or provide training.
LogMeIn Rescue requires no pre-installed software, allowing IT and
helpdesk managers to quickly connect to virtually any PC or Mac using a
standard Internet connection. Additionally, LogMeIn Rescue allows a
technician to connect to BlackBerry, Windows Mobile and Symbian
smartphones to help users with technical problems, like synching email,
and push email configuration settings to a remote iPhone. A history of
LogMeIn remote support sessions is then logged in the Spiceworks
ticketing system to provide a comprehensive view of an incident.
Spiceworks combines systems and network management software with a
rapidly growing and active Facebook-like community of IT professionals.
Organizations of all sizes use the software and integrated online
community to collaborate with each other and support the management of
their IT networks and services.
Unsolicited Praise from the Spiceworks Community(1)
"LogMeIn Rescue is worth every penny -- we look after 50 remote shops
and 25 remote users and this has saved us so much time and fuel. It is
so easy to use -- even our less competent users can use it."
- Brian5077
"This is the best money our IT department spends. As long as the
computer can reach the internet, we can connect and solve the end-users
problems. Gone are the days of, 'Tell me what you see on the screen.'
We use it every day. I have actually tied my (LogMeIn) email account to
my Spiceworks helpdesk email account. Whenever someone needs support
and no one is online, LogMeIn Rescue send(s) an email to the helpdesk
login which notifies the IT department and creates a ticket."
- Randall6999
"The integration of LogMeIn with Spiceworks makes it easier for
businesses running their helpdesk on Spiceworks to integrate remote
support into their resolution process," said Lee Weiner, Director of
support and collaboration products, LogMeIn. "Not only can Rescue help
fix issues more quickly, but it can also improve the perception of IT
in the business."
Spiceworks users that are already LogMeIn Rescue customers can launch
and log-in to the LogMeIn Rescue technician console directly from
Spiceworks. For more information about the LogMeIn-Spiceworks
integration or to sign up for a free trial of LogMeIn Rescue please
visit http://spiceworks.LogMeInRescue.com.
About LogMeIn, Inc.
LogMeIn (Nasdaq:LOGM) makes it easy to connect and access remote
computing devices -- desktops, laptops, point-of-sale systems, medical
devices, smartphones and more -- from any internet-connected computer,
including an iPhone(TM) or in-dash computer of the Ford F-150 pick-up
truck. Over 28 million registered users have connected more than 90
million devices using LogMeIn for business productivity, personal
mobility and IT support. LogMeIn is based in Woburn, Massachusetts,
USA, with offices in Australia, Hungary and the Netherlands, and on the
web at http://www.LogMeIn.com.
A photo accompanying this release is available at
http://www.globenewswire.com/newsroom/prs/?pkgid=7215
The LogMeIn, Inc. logo is available at
http://www.globenewswire.com/newsroom/prs/?pkgid=6574
LogMeIn and LogMeIn Rescue are trademarks or registered trademarks of
LogMeIn in the U.S. and other countries. iPhone is a trademark of
Apple, Inc., in the U.S. and other countries around the world.
(1) http://community.spiceworks.com/product/11813-logmein-rescue
CONTACT: LogMeIn, Inc.
Trip Kucera
781-897-0696
press@LogMeIn.com
Baker Communications Group, LLC
Bill Baker
860-350-9100
LogMeIn@bakercg.com
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