LogMeIn Adds iPhone Email Configuration to Its Latest Update
of Rescue
GlobeNewswire 2010-02-09
WOBURN, Mass., Feb. 9, 2010 (GLOBE NEWSWIRE) -- LogMeIn has added a
host of new features in the latest release of LogMeIn Rescue, a remote
support solution for PCs, Macs and smartphones, including the ability
to push email configuration settings to a remote iPhone.
The updates in this release of LogMeIn Rescue include:
-- Remote iPhone email configuration: Technicians can now initiate a remote
chat session with iPhone users and push out email configuration
settings, reducing the time it takes to get iPhone users set up on
corporate email accounts.
-- Templates for smartphone email configuration: The Rescue console now
includes integrated lookup and access to a database of hundreds of
smartphone email configurations. These settings are pre-populated and
pushed out to users' devices.
-- Unattended access: Support technicians are often unable to resolve an
issue during a single Rescue session because the job may be too big or
the user may need their computer. Unattended access provides technicians
with permission-based access to continue the work later, at a time more
convenient for all or even when the customer or employee is not present.
This can improve support technician productivity, as well as end-user
satisfaction with the overall support experience.
Supporting Mobile Workers an Ever-Growing Challenge
"Gartner expects smartphone sales to climb to more than 544 million in
2012, which is more than three times the number that were shipped in
2009," said Terrance Cosgrove, senior research analyst, Gartner, Inc.
"Simultaneously, devices are becoming more difficult to manage as the
complexity of mobile device applications increases. We're finding that
organizations are responding to these trends by formalizing their
mobile device support processes and supporting them within the desktop
services group along with PCs."
"The helpdesk is getting inundated by requests to support mobile
devices, including the iPhone. The remote configuration features now
available in Rescue will help support professionals stay on top of
their users' mobile device adoption without killing productivity and
get their smartphone users up and running quickly," said Lee Weiner,
Director of Support and Collaboration products, LogMeIn. "Beyond great
smartphone support, Rescue's unattended access capabilities really help
the helpdesk fulfill its mission as service provider and productivity
enabler to the business."
These updates are available immediately to both new and existing
LogMeIn Rescue customers. For more information, or to sign up for a
free, 14-day trial of Rescue, visit http://www.LogMeInRescue.com.
About LogMeIn, Inc.
LogMeIn (Nasdaq:LOGM) makes it easy to connect and access remote
computing devices -- desktops, laptops, point-of-sale systems, medical
devices, smartphones and more -- from any internet-connected computer,
including an iPhone or the in-dash computer of a Ford F-150 pick-up
truck. Over 25 million registered users have connected more than 70
million devices using LogMeIn for business productivity, personal
mobility and IT support. LogMeIn is based in Woburn, Massachusetts,
USA, with offices in Australia, Hungary and the Netherlands, and on the
web at http://www.LogMeIn.com.
The LogMeIn, Inc. logo is available at
http://www.globenewswire.com/newsroom/prs/?pkgid=6574
LogMeIn Rescue is a registered trademark of LogMeIn, Inc. in the US and
other countries. iPhone is a trademark of Apple, Inc. in the US and
other countries around the world.
CONTACT: LogMeIn, Inc.
Trip Kucera
781-897-0696
press@LogMeIn.com
Baker Communications Group, LLC
Bill Baker
860-350-9100
LogMeIn@bakercg.com
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