GlobeNewswire
2012-06-18
ACI Mobile Alerting Detects Fraud Quickly and Efficiently
Using Interactive SMS Messages
NEW YORK, June 18, 2012 (GLOBE NEWSWIRE) -- ACI Worldwide
(Nasdaq:ACIW), a leading international provider of payment systems,
announced today a global partnership with Spectrum Message Services Pty
Ltd, to deliver ACI mobile alerting powered by Spectrum's MoneyGuard
product. The combined solution will add a critical layer of protection
to financial institutions' fraud systems by using the flexibility and
convenience of interactive SMS messages to identify and stop fraud
quickly.
Organizations utilizing ACI mobile alerting will be able to identify
suspicious transactions in near real- time and send an SMS message to
the customer containing details of the transaction such as location and
amount. If that transaction is fraudulent the customer can respond with
a simple 'BLOCK' message and the card can be frozen. This has the
potential to stop fraud much sooner than current methods available
while improving customer satisfaction by preventing cards from being
blocked incorrectly by banks attempting to stop fraud themselves. The
interactive nature of the system will help to improve customer service.
"Banks, processors and merchants are all vulnerable to the threat of
mass data breaches," said Craig Saks, vice president, Global Product
Business Operations, ACI Worldwide. "Traditionally, these events were
hard to detect as they were reliant on the fraud being reported by the
customer days, weeks or even months after it was first noticed. The
availability of this enhanced mobile alerting solution advances fraud
detection and mitigation by allowing the customer to interact directly
with the fraud detection system thus significantly shortening the time
between when a suspicious activity occurs and when it is first
reported."
Customers can also ask to be automatically notified of transactions
that meet pre-defined fraud prevention parameters such as international
charges, transactions of more than a certain value or online charges.
They can also use the tool and its mobile browser extensions, to
request balance inquiries, change credit limits, change personal alert
thresholds, or receive one time passwords. This gives the customer a
simple, interactive channel to contact the bank at any time, from any
place
"SMS messages are proving to be a very popular method for banks to
communicate with their customers," said Gerard Vos, managing director
of Spectrum Message Services. "They are unobtrusive and discreet, are
very easy for people to respond to when needed and are faster than
responding to a voice call. Members of the public are very aware of
fraud, and view banks more favorably that are known to take fraud
prevention, and customer service, seriously."
Hungary's OTP Bank has been using the MoneyGuard system for 12 years
and pioneered the service when the bank was experiencing high fraud
rates. Their fraud rates now are amongst the lowest in the world.
"Although SMS alerting began as an addition to a fraud monitoring
system, MoneyGuard quickly became a valued customer service of the
bank," said Ákos Takáts, the Deputy CEO and Head of the
IT and Bank Operations, OTP Bank. "It was appreciated by the customers
and became a valuable source of revenue for the bank."
About Spectrum Message Services Pty Ltd.
Spectrum Message Services Pty Ltd is a leading provider of near real
time SMS alerting and interactive applications. The company markets its
solutions globally and provides the MoneyGUARD interactive SMS
platform, the Technocall IVR and call centre system, the SUBA branch
automation platform and the Floware business flow tool to a number of
banking and commercial clients worldwide. Visit
www.spectrummessage.com.au for more information and contacts.
About ACI Worldwide
ACI Worldwide powers electronic payments and banking for more than
1,650 financial institutions, retailers and processors around the
world.ACI software enables $12 trillion in payments each day,
processing transactions for 14 of the leading global retailers, and 24
of the world's 25 largest banks. Through our integrated suite of
software products and hosted services, we deliver a broad range of
solutions for payments processing, card and merchant management, online
banking, mobile, branch and voice banking, fraud detection, and trade
finance. To learn more about ACI and the reasons why our solutions are
trusted globally, please visitwww.aciworldwide.com. You can also find
us on www.paymentsinsights.com or on Twitter @ACI_Worldwide.
(C) Copyright ACI Worldwide, Inc. 2012.
ACI, ACI Payment Systems, the ACI logo and all ACI product names are
trademarks or registered trademarks of ACI Worldwide, Inc., or one of
its subsidiaries, in the United States, other countries or both. Other
parties' trademarks referenced are the property of their respective
owners.Product roadmaps are for informational purposes only and may not
be incorporated into a contract or agreement. The development release
and timing of future product releases remains at ACI's sole discretion.
ACI is providing the following information in accordance with ACI's
standard product communication policies. Any resulting features,
functionality, and enhancements or timing of release of such features,
functionality, and enhancements are at the sole discretion of ACI and
may be modified without notice. All product roadmap or other similar
information does not represent a commitment to deliver any material,
code, or functionality, and should not be relied upon in making a
purchasing decision.
CONTACT: Media Contacts:
Rick Sheehy
P: 781-370-3643
E-mail:Richard.Sheehy@aciworldwide.com