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CHRISTUS Health Selects Compuware to Improve Performance and Availability of Clinical EHR Systems
GlobeNewswire
2012-01-24

   Compuware Gomez(R) Helps CHRISTUS Health Proactively Identify
   and Fix Performance Issues From the Clinician's Perspective,
                      Improving Patient Care

DETROIT, Jan. 24, 2012 (GLOBE NEWSWIRE) -- Compuware Corporation
(Nasdaq:CPWR), the technology performance company, today announced that
CHRISTUS Health, one of the nation's largest Catholic health systems
based in Irving, TX, has selected the Compuware Gomez(R) Platform to
optimize the performance and availability of its clinical electronic
health records (EHR) systems. With visibility into clinician end-user
experience, CHRISTUS Health can now proactively identify and resolve
performance issues before they impact patient care and prevent
unexpected system downtime, maximizing productivity.

CHRISTUS Health is a 60-hospital health system with nearly 350 medical
facilities and services located across the southern U.S. and Mexico and
more than $4 billion in assets. With nearly two million patient
discharges a year, the health system has a strong commitment to
providing the highest quality of care to patients through IT
innovation.

At CHRISTUS Health, application performance plays a critical role in
the delivery of patient care. The IT team supports about 30,000 users
(doctors, clinicians, etc.) across the CHRISTUS health system who
utilize clinical EHR systems daily and expect those systems to be up
and running 24/7, outage-free to ensure patients receive the best
quality of care.

In order to ensure the best patient care, the CHRISTUS Health IT team
needed visibility into performance issues before they impact the
quality of care doctors and clinicians deliver to patients. CHRISTUS
Health chose the Gomez(R) solution for application performance
management (APM).

"Our physicians and clinicians expect our EHR systems to be available
and working, problem-free, 24/7. If our systems are down, patient care
can suffer, and that's unacceptable," said George Conklin, Senior Vice
President and Chief Information Officer at CHRISTUS Health. "With the
Gomez solution, now we have complete visibility into end-user
experience and can measure end-to-end system performance from the
clinician's perspective. Now my team has a better picture into
application performance and can proactively find and fix problems
before clinicians and patients are impacted."

In one instance, in just a matter of minutes, the Gomez solution was
able to identify a problem with a switch that had obsolete firmware as
the cause of application delays that CHRISTUS Health had been
experiencing for some time.

"Normally, we would have spent hours, if not days trying to find the
problem," said Conklin. "But with the Gomez solution, the Compuware APM
team was able to immediately find and isolate the problem, enabling my
IT team to quickly fix it, saving us time and money. This pretty much
sealed the deal for us in selecting Compuware."

In the future, CHRISTUS Health plans to expand the Gomez solution
further into its clinician integrated network and use it to monitor the
performance of its mobile and cloud-based applications, as well as into
its ambulatory environment. Additionally, Compuware will develop a
series of dashboards for CHRISTUS Health that monitors and shows
compliance with service level agreements (SLAs) that can be reported to
executives.

"Poor application performance has a significant effect on clinician
adoption and how patient care is delivered, so it's critical that
hospitals have high-performing, outage-free systems," said Larry
Angeli, Vice President of Healthcare Solutions at Compuware
Corporation. "With the Gomez solution in place, CHRISTUS Health can
quickly pinpoint performance issues and fix them before the clinical
staff is even aware of it. This instills greater confidence in IT and
improves clinician productivity and satisfaction with EHR systems."

Compuware will host a webcast with CHRISTUS Health around its EHR
performance journey on February 15. To pre-register, click here.

The Gomez platform is the industry's leading solution for optimizing
the performance of Web, non-Web, mobile, streaming and cloud
applications. Driven by end-user experience, Gomez provides a unified
view across the entire application delivery chain, from a user's
browser or mobile device, across the Internet or a corporate WAN, in
the cloud, to inside the data center, eliminating blind spots from the
First Mile to the Last Mile.

Compuware is recognized as a leader in Gartner Inc.'s "Magic Quadrant
for Application Performance Monitoring"report. To view and download a
complimentary copy of the report, click here.

Follow Compuware on:


  --  Twitter - Compuware
  --  Twitter - GomezAPM
  --  Twitter - dynatrace
  --  dynaTrace Blog
  --  YouTube
  --  Facebook
  --  APM Blog
  --  CloudSleuth




Compuware Corporation

Compuware Corporation, the technology performance company, provides
software, experts and best practices to ensure technology works well
and delivers value. Compuware solutions make the world's most important
technologies perform at their best for leading organizations worldwide,
including 46 of the top 50 Fortune 500 companies and 12 of the top 20
most visited U.S. web sites. Learn more at: http://www.compuware.com.

The Compuware logo is available at
http://www.globenewswire.com/newsroom/prs/?pkgid=5950


CONTACT: Press Contact
         Kayla Siefker
         Senior Public Relations Manager
         Compuware's APM Solution - Gomez
         kayla.siefker@compuware.com
         313-227-1402
         
         For Sales and Marketing Information
         Compuware Corporation
         One Campus Martius
         Detroit, MI 48226
         800-521-9353
         http://www.compuware.com



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