Delhi Duty Free Services Deploys Microsoft Dynamics NAV
IT News Online Staff
2012-05-25
Delhi Duty Free Services (DDFS), a Delhi International Airport Ltd. (DIAL), In-flight Duty Free Services (IDFS) and Aer Rianta International (ARI) Joint Venture Company recently deployed Microsoft's Dynamics NAV solutions to sharpen its competitive edge, strengthen controls and simplify operations to meet unique travel retail needs and back-office demands.
Under this tie-up, Microsoft provided DDFS with role tailored Dynamics NAV solutions to customize its complex workflows, facilitate the integration of third-party applications, centrally manage retail solution while, seamlessly integrating with its existing IT infrastructure.
Dynamics NAV also meets statutory compliances related to Indian customs and flawlessly integrates with the surveillance system and payment gateway application to minimize human error.
"We are delighted to have partnered with Microsoft for its ERP solution, Dynamics NAV. The solution seamlessly integrates with our existing IT framework to manage point-of-sales terminals and financial system, leading to transparency and efficient management. The solution also gives a single view of business-critical information, ensures zero downtime, optimize employee efficiency, while maintaining high levels of customer satisfaction with quick return over investment," said Abhay Pandey, Head-IT, Delhi Duty Free Services.
Harmonizing with PricewaterhouseCoopers, a Microsoft Gold Certified Partner known for its wide clientele in the retail and distribution sector, DDFS successfully addressed its two major problems i.e. the ability to customize processes and user-friendly solutions for quick adoption.
"We are happy to partner with Delhi Duty Free Services (DDFS) in their journey of implementing end-to-end retail solution by providing them with Microsoft's ERP Solution-Microsoft Dynamics NAV. We are constantly innovating to help our customers streamline their businesses, minimizing costs, maximizing profits," said Sanjay Kumar Pal, Director- Marketing, Microsoft Business Solutions.
"Microsoft Dynamics NAV proved to be the best and the most suited solution for DDFS as it could customize processes and is user friendly for quick adoption. It helps boost productivity and provides a smarter solution, maximizing their effectiveness in driving business impact. We are confident that Dynamics NAV would meet the Technology demands of DDFS," added Pal.
Delhi Duty Free Services operates 40,000 square feet duty-free retail stores and kiosks at Terminal 3 of Delhi's Indira Gandhi International Airport. It ensures a wide range of products, which establish it as one of the world's prominent travel retail shopping destinations.
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