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HCL to Enhance IT Infrastructure Services in Brazil
IT News Online Staff
2010-06-14
HCL Technologies Ltd., a global IT services provider, announced that it will aggressively focus on the Brazil market and aims to expand and strengthen its breadth of Infrastructure Services in the market.
HCL announced plans to expand its infrastructure footprint in the region by setting up a multilingual service desk facility to support its global and local customers in Rio Grande do Sul. This facility will also provide global support for Telecom and Mainframe costumers worldwide.
HCL’s Infrastructure Services in recent past has been Ranked No. 1 in Traditional Infrastructure and Remote Infrastructure Management Outsourcing by Datamonitor-Brown Wilson Group Survey 2009-10 and was also named amongst 2009 Top 10 Infrastructure Providers by TCV by TPI. HCL Technologies Infrastructure Services Division (HCL ISD) recorded a CQGR of 16.5% for the last four quarters.
Brazil is the largest domestic market in Latin America and boasts of a mature IT industry accounting for over 50% of the IT spend in the region. HCL said its growing presence in Brazil is strongly influenced by the region’s rapidly growing economy, expansion of multinational companies in the market and the increasing globalization of Brazilian corporations.
HCL recently completed its first year of operation in Brazil and currently employs over 150 people supporting both global and local customers. These customers are serviced by HCL’s global delivery center in Sao Leopoldo and its office in Sao Paulo.
"As the global economy recovers, organizations in Brazil face new growth opportunities and many will need to make strategic investments in their IT to help them bring new products and services to the market," said Sandeep Kalra, Vice President, Emerging Geographies, HCL Technologies.
R. Srikrishna, Executive Vice President, HCL Technologies Infrastructure Services Division (HCL ISD), said, "Brazil, being the second largest economy in the Americas, is bound to play a critical role in the world economy. We believe Brazilian companies looking to build world-class IT organizations will look to leverage the expertise on IT Infrastructure Management from HCL."
"We are, therefore, looking to invest and expand our services in this market to include end user computing services, data center services, information security and network services and mainframe management services. We are confident that the value proposition delivered by our service offerings is equally applicable in Brazil as has been demonstrated in other parts of the world," added Srikrishna.
HCL already counts a large number of multinational corporations, as well as a number of local corporations in Brazil among its Infrastructure Services customers. These organizations span across diverse industry verticals, including manufacturing, retail, hi-tech, media/publishing, telecom and financial institutions that are serviced both locally as well as globally by leveraging the HCL Global Delivery Network.
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