HCL to Manage Electrolux's IT Infrastructure in Asia Pacific
IT News Online Staff
2010-02-22
HCL Technologies Ltd. announced that it has signed a five-year IT Infrastructure Management agreement with Electrolux, a global provider of home appliances and appliances for professional use.
The scope of this deal covers support of workplace services for Electrolux including proactive monitoring and management of network, servers, IT security and end user computing environment in 12 countries in the APAC region including Australia.
"We wanted to offer a standardized service to Electrolux operations in Asia Pacific without increasing costs. In HCL we found a partner that understands standardization of services and has an ability to support the business locally across the region," said Bertil Norberg, Electrolux Group CIO. "We look forward to leveraging HCL's tools, processes and best practices to reach our business objectives."
HCL will deliver these services to Electrolux through its Global Delivery Centers in India and Malaysia and onsite services strengthened by a robust partner eco-system. It will be providing multilingual helpdesk services in languages including English, Vietnamese, Thai and Bahasa (Malaysia and Indonesia) to Electrolux end-users across Asia Pacific.
"We are confident that our scalable and localized delivery set-up combined with our focus on reducing operational cost will increase the effectiveness of Electrolux IT spend," said Pradeep Bindal, Senior Vice President and Worldwide Head of Sales, Infrastructure Management and Transformation Services, HCLT ISD.
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