|Telstra Selects LogMeIn Rescue to Remotely Support Broadband, Mobile Customers
WOBURN, Mass. and SYDNEY, Australia, Oct. 28, 2010 (GLOBE NEWSWIRE) --
LogMeIn Inc., (Nasdaq:LOGM), today announced that Telstra has selected
LogMeIn Rescue to provide remote support to its broadband and mobile
customers. The Australian telecommunications and media leader is
rolling out Rescue to its helpdesks and support centers to help staff
quickly diagnose and resolve problems with customer devices. The move
is part of larger effort by Telstra to enhance the overall customer
experience in an era of multi-device, mobile consumers.
LogMeIn Rescue, the company's flagship support product, provides
on-demand or "attended" remote control and support of PCs and Macs, as
well as BlackBerry, Symbian, Windows Mobile, iPhone, and most recently,
"This is a big part of offering great customer service and ensures that
when problems arise, the support process is a simple, no fuss
experience for our customers. The faster we can diagnose and solve a
problem, the better," said Telstra 's Service Delivery Industry Partner
Manager, Riki Solomon.
"Whether it is help setting up a BigPond email account, navigating
through our site, diagnosing a problem on a customer's smartphone or
simply tweaking an Internet connection setting, LogMeIn Rescue means
that our customers receive responsive technical support regardless of
their physical location," he said.
LogMeIn Rescue was initially implemented in Telstra as part of a pilot
within its Internet broadband and mobile assurance groups. As testing
progressed, LogMeIn Rescue's ability to support mobile devices, in
addition to PC and Mac systems, proved a key differentiator for Telstra
and a valuable tool for enhancing customer service. The product is now
being rolled out to the remaining technicians in its broadband and
mobile support teams.
LogMeIn Rescue is used by internal and external IT organizations, major
service providers, ISVs, and five of the world's top ten mobile
carriers to provide support to their remote users and customers.
"Telstra's unified approach to customer support and service --
standardising support tools for both computers and internet-enabled
mobile devices -- speaks to their vision for the market and their
understanding of rapidly evolving consumer demands," said Lee Weiner,
LogMeIn's vice president of support products LogMeIn. "Providing
simple, fast multi-device support is something that can be critical to
both customer service and competitive differentiation."
About LogMeIn, Inc.
LogMeIn (Nasdaq:LOGM) provides SaaS-based remote access, support and
collaboration solutions to quickly, simply and securely connect
millions of internet-enabled devices across the globe -- computers,
smartphones, iPad(TM) tablets, digital displays, and even in-dash
computers of the Ford F-150 pick-up truck. Designed for consumers,
mobile professionals and IT organizations, LogMeIn's solutions empower
over 10.4 million active users to connect more than 100 million
devices. LogMeIn is based in Woburn, Massachusetts, USA, with offices
in Australia, Hungary, the Netherlands, and the UK.
The LogMeIn, Inc. logo is available at
LogMeIn is a registered trademark of LogMeIn in the US and other
iPad is a trademark of Apple, Inc. in the U.S. and other countries
around the world.
CONTACT: LogMeIn, Inc.