Application Leverages Connectivity to SAP(R) Solutions to
Improve Field Service Engineers' Productivity
FREMONT, Calif., June 19, 2012 (GLOBE NEWSWIRE) -- iGATE, the first
integrated technology and operations company providing Business
Outcomes-based solutions, today announced the availability of the iGATE
MobileField Service Solution. The solution empowers field service
engineers with new mobile tools to complete a full-cycle of service
calls more quickly and efficiently. It is available on BlackBerry,
Apple devices like iPhone and iPad, and Android devices.
iGATE's MobileField Service Solution extends the capability of
corporate systems to mobile devices in the field through its real-time
connectivity with the SAP(R) ERP 6.0 and SAP Customer Relationship
Management (SAP CRM) 7.0 applications using the SAP mobile platform.
Using iGATE's new solution, customers can automatically route service
requests to a field service engineer in the correct service area. After
completing the service call, the engineer can bypass lengthy paperwork
delays by processing all tasks on his or her phone. Completing the
service request promptly and efficiently provides senior management
real-time insight into service fulfillment.
Field service engineers also can track the status of the installed
base, checking past service requests, updating job statuses, issue and
update inventory and spares on a real-time basis, and consult
appropriate service manuals instantaneously.
Commenting on the solution, Murali Raghavan, SVP and Head, Enterprise
Solutions, iGATE said, "Companies cannot allow their service functions
to be slowed down by an inability to share and act on information in
the field. The iGATE MobileField Service Solution allows engineers to
make the right decision faster, saving the company time and money, and
improving the overall level of customer service. It also enables
organizations to better leverage their implementations of SAP solutions
by easily extending these capabilities into the field."
iGATE launched the solution at the SAPPHIRE(R) NOW conference in
Orlando, Fla. The solution is now available on the SAP Store for mobile
apps at http://ecohub.sap.com/store/mobility/catalog.
iGATE Corporation is the first integrated technology and operations
(iTOPS) company providing full-spectrum consulting, technology and
business process outsourcing, and product and engineering solutions on
a Business Outcomes-based model. Armed with over three decades of IT
Services experience and powered by the iTOPS platform, iGATE's
multi-location global organization has a talent pool of over 27,000
employees and consistently delivers effective solutions to over 360
Fortune 1000 clients spanning verticals such as: banking and financial
services; insurance and healthcare; life sciences; manufacturing,
retail, distribution and logistics; media, entertainment, leisure and
travel; communication, energy and utilities; public sector; and
independent software vendors. Please visit www.igate.com for more
The iGATE Corporation logo is available at
iGATE Corporation is listed on the NASDAQ Global Select Market under
the symbol "IGTE."
SAP, SAPPHIRE and all SAP logos are trademarks or registered trademarks
of SAP AG in Germany and in several other countries.
All other product and service names mentioned are the trademarks of
their respective companies.
CONTACT: For further information, contact
Prabhanjan Deshpande "PD"
Corporate Communication and Media Relations
+91 80 4104 5006