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SAN MATEO, Calif., Nov. 18, 2013 /PRNewswire/ -- Viralheat, a leading provider of enterprise social media management software, announced today that it is adding Salesforce integration to its world-class platform. Viralheat empowers businesses to perform all of their social media needs within a single, all-in-one social management platform. The integration with Salesforce will further bridge the gap between social, sales, and customer service for professional and enterprise salesforce.com business customers.
"We incorporated Salesforce into our platform so our clients could take advantage of the converging fields of social, sales, and support," said Viralheat CTO and co-founder, Vishal Sankhla. "The volume of online conversations surrounding businesses and large brands continues to grow, and many of these conversations are about a consumer's purchase intent or satisfaction with a particular brand or service. This integration allows marketing, sales, or support teams to identify these conversations and send these contacts directly to the right functional group."
The integration allows businesses to securely connect their Salesforce accounts to create and manage leads and sources as well as generate activity records to track a lead's movements. Additional features of the integration include the ability to create a case in Salesforce Service Cloud or Desk.com and the option to assign a priority level or designated sales associate to the online mention.
The Salesforce integration is available on all Enterprise plans. More details about the Viralheat Enterprise plan can be found at www.viralheat.com/enterprise or at 2013 Dreamforce: Booth# W238.
About Viralheat: Viralheat is a social management platform that empowers enterprise businesses to listen and learn about customers in order to build meaningful, deep, and relevant business connections across multiple social networks. Developed to provide a comprehensive and unified set of social marketing and management capabilities, Viralheat is the only software platform an enterprise needs to monitor, create, publish, or analyze its social activities. Founded and developed by two Silicon Valley engineers with deep experience in the security and network industry, Viralheat offers the most powerful technology available in the social industry while providing the compliance and scalability to drive successful business results across marketing, sales, support or any functional organizations.
Founded in 2009, Viralheat is headquartered in the Silicon Valley and serves thousands of businesses worldwide. Visit www.viralheat.com @viralheat #viralheat