R&SS signs deal to give customers guaranteed 100% uptime for online and in-store shopping systems

24th October 2012 - Retail & Sports Systems (R&SS), the Leicestershire-based provider of ecommerce and in-store retail systems, has signed a deal with CWCS Managed Hosting for a new cloud computing system, hosted at CWCS' Nottingham data centres. The partnership will bring a raft of benefits to R&SS clients, including the reassurance that their client's retail systems will always be online.

R&SS provides fully integrated retail systems giving its clients a full real time view of both online and retail sales. The initial focus was on the sports market, with clients including St. Helens and Saracens rugby clubs and Championship football clubs such as Birmingham City and Hull City. With expansion into the broader retail market and some clients operating 24/7 through international online sales, a fully supported and resilient hosting platform is vital to ensure business is not lost through avoidable downtime.

The new cloud hosting deal is ideal for its retail business, as it includes CWCS Platinum Level Support to ensure R&SS receives the highest standard of support and management from the hosting company's technical experts and specialists. Features of the support package include server administration and pro-active management, quick response times 24/7/365, regular back-ups, extensive security features and a 100% network uptime guarantee.

"We needed a reliable, 24/7 manned data centre that could grow with the business," said Nick Cvetkovic, Sales and Marketing Director at R&SS. "Among our list of requirements was a UK company with excellent levels of pro-active support. Having outgrown our previous host we were keen to work with a company that understands and meets our requirements. With CWCS we know that, should any issues arise, we can get hold of an expert immediately in a number of ways. Plus the 100% uptime guarantee takes away the worry for us and clients, leaving everyone to focus on what we do best."

Karl Mendez, CEO at CWCS, added, "R&SS is another customer with global requirements to come on to our new cloud hosting platform. CWCS is at the forefront of cloud hosting in the UK, offering a premier service and continually investing in the latest technology to help our customers move their businesses forward. We are working hard to ensure that cloud hosting is an affordable, secure, reliable and realistic option for UK businesses such as R&SS."

For R&SS and its customers, the deal with CWCS guarantees a reliable, quality service using the latest technology and backed-up with high levels of expertise and experience. As one of the UK's premier cloud hosting specialists, CWCS has experts on-site 24/7, a huge benefit for the online and retail sector which operates globally around the clock. And located for R&SS and other UK customers.

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About CWCS Managed Hosting
CWCS is a managed hosting company specialising in cloud hosting and dedicated servers. Established in 1999, CWCS Managed Hosting operates from two highly secure UK data centres providing 24/7 supreme support. With thousands of customers worldwide, its clients include Pearl & Dean, The University of York and INIT Innovation for Transport. CWCS also has data centre facilities in the US and Canada.

For more information visit - www.cwcs.co.uk

About R&SS:
Established in 2009, with the founding partners having over 50 years combined experience in developing and designing retail systems for the retail and sports market, they identified an opportunity and developed a fully integrated system for small to medium sized retailers incorporating many of the features normally associated with much larger systems. R&SS' fully integrated retail systems have enabled its clients to increase sales whilst reducing costs. One client has reported an increase of over 36% in online sales whilst reducing headcount. Another client reported an increase of 25% across its retail platform. R&SS fixed price contract has proved very popular as it spreads the cost with fixed monthly payments over a 3 or 5 year period reducing the usual high initial payment improving cashflow.

Clare Homer
Joshua PR
Clare.homer@joshuapr.com
+44 7825 744134