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Uninor Refunding Unused Prepaid Balances to Users in Mumbai, Opens MNP Process
IT News Online Staff

Uninor said that since early last week it has been in dialogue with the TRAI for a directive that allows the company to offer MNP facilities to its customers in Mumbai. With this directive now out, the company will immediately begin offering porting codes to its Mumbai subscribers.

The company said it had already started the balance refund process at 5 of its stores in Mumbai, from Thursday 21 February. Till Sunday, Uninor has already disbursed an approximate amount of over Rs. 4 lakhs as refunds. This initiative is now being publically announced and scaled up.

The company seeks the cooperation of all its subscribers in Mumbai to help conduct the refund process in an orderly manner. Uninor has deployed its entire staff from the Mumbai circle as well as moved resources from each of its operating circles across India and the corporate headquarters to manage and implement the refund process in Mumbai.

"I am proud to see the Uninor team choosing to focus their efforts during this difficult time towards our customers. Refunding unutilized balance, though a daunting exercise, is also the right thing to do - the very least we can for our customers affected by this sudden Court ordered closure in Mumbai," said Sigve Brekke, Managing Director of Uninor.

"We have been requesting the TRAI to allow number portability for our Mumbai customers. We are thankful to the regulator for accepting our request. Since we had already put the entire process in place while awaiting approvals for launch, Uninor can start providing MNP codes to customers immediately," added Brekke.

Refunds will be available at 12 Uninor company and franchisee stores to start with for a period of 15 days. The number of stores will be doubled and time period extended should the need arise. The company will also incentivize its franchisees for each successful refund. The locations include Kalyan West; Dombivali East; Nerul, Navi Mumbai; Kurla East; Vashi; Mira Road, Andheri East; Dadar East; Malad East; Borivali West; Thana and Dharavi, Sion.

Subscribers are requested to carry their Uninor SIM cards and a proof of identity of the individual receiving the claim. Uninor will verify the unused balance on the SIM and pay out cash refunds on the spot.

MNP port out services will be available exclusively from the helpline number 9175091750 and does not require customers to visit the stores. Through a simple process, port-out codes will be provided to customers over the same call instantly.

As announced earlier, Uninor's services are continuing uninterrupted in the six circles of Maharashtra and Goa, Gujarat, UP East, UP West, Bihar and Jharkhand and Andhra Pradesh. In these circles, fresh spectrum for 20 years has already been secured.